October 08, 2016
There are multiple issues that are being discovered during the “end user” testing of the system which is occurring now that it has gone live! We have been working with Eric Williams to develop a matrix of “if this – then do that” which will, we hope be in writing and out soon. The biggest issue at this point is that “back dating” to September 1 if the service migrated from IDOLS seems to be causing a significant problem. While providers are able to bill now, there may be issues on November 1. That is first on the list of “if this – then do that.” Just wanted to let everyone know we are aware and trying to resolve!